- Is there a DPA?
- Yes, from Pro, under Art. 28 GDPR. Free does not include a DPA and is meant for testing with non-critical documents.
- And the commitment under § 203 StGB?
- From Pro. Professionals bound by secrecy can sign it online. § 203 StGB is the German professional secrecy law.
- Where is our data?
- On Demand: in your tenant in Germany. Chat and search run in the EU, while reranking and image generation by external models may run outside the EU. Private Spark: on the device at your site.
- Is our data used for training?
- No model is trained on your data. In On Demand, external providers do not store requests and answers.
- Who can see our content?
- Every request checks which workspaces the person may see. Documents, search index and logs are kept separate from other customers.
- Which certificates do you hold?
- None yet. We have not yet completed an ISO 27001 or C5 audit. In the onboarding project, we show your IT and data protection team how access checks, tenant separation and logging work technically.
- How long are we committed?
- On Demand is billed monthly. Private Spark has a 24-month term, and for Air-Gap Enterprise we agree the term with you.
- How do we pay?
- By credit card through Stripe. Business customers can also pay for Private Spark by invoice after talking to sales.